Capco - Partner, Head of Innovation, Design & Immersive Experience
.Named top 50 FinTech women in Canada by the Digital Institute in 2019. 4 time IBM Redbook author. An authentic, high impact leader with extensive Consulting experience in Financial Services transformation and strategy. A result driven leader who focus on helping clients accelerate digital reinvention, from strategy and technology to incubating and scaling new skills and competencies.
Serena has led portfolios of work with clients who have designed new and differentiated legendary customer experiences, developed and implemented award-winning solutions, and adopted AI technologies for customer experience and operational efficiency. Serena has successfully delivered multiple large complex, award winning, digital transformation projects internationally using cloud, APIs, microservices, event streaming, artificial intelligence, blockchain solutions.