Articles Serena Chan

Serena Chan is a Partner in IBM Consulting in Canada, focused on helping clients to accelerate digital reinvention, strategy and technology.

Serena has led portfolios of work who have designed new and differentiated legendary customer experiences, implemented award-winning solutions, and adopted AI technologies for customer experience and operational efficiency.

Serena holds 20 professional certifications. She is a 4 time IBM Redbook author.

She is also passionate about helping under privileged teenagers and performed pro bono consulting services in Mexico City. She is also the guild leader for Technical Women’s Guild at IBM.

Serena received 30 personal awards including IBM Delivery Excellence award 7 times and Best of IBM. She is the first Chinese woman become Partner in FSS in GBS IBM Canada. She received Professional Achievement Award from CPAC. She is named one of Canada’s Top 50 women in FinTech in 2019 and Top 25 RBC Immigrant Award.