Dr Sally Zhao was the first to fully welcome me into the social services sector assisting newcomers to Calgary. Her career and personal accomplishments are outstanding. The most impressive of which being her expertise as the foremost expert and leader in English Language Learning in Calgary. As the CEO of TIES, she oversees the largest ELL class portfolio. Her insights into online learning and blended methods of teaching English have been transformative in the sector. Her dedication to all vulnerable populations is admirable. And! She dies it all through kindness and poise.